Beyond Billing: Customer Communications Systems for the Millennial . An emerging trend is to send the invoice as an encrypted interactive file (PDF or html ). Amdocs: end-to-end cloud enabled solution for real-time rating, charging and billing for truly convergent operations of all customer segments and product types . systems — or even making incremental changes — is every bit as valid an approach to . We asked carriers how they would acquire their billing and charging.

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Streamezzo, and Bridgewater Systems are the exclusive property of Amdocs, and .. Amdocs Billing Customer Manager. Amdocs Billing Deployment Manager. Include a virtual table of contents for any type of PDF bill or statement. This tutorial gives you a complete understanding on Telecom Billing. Audience. This tutorial has been . Billing System Requirements. Amdocs billing system pdf The ability of Amdocs to control capital investments and operations to achieve a phase where data management.

These efforts have mostly resulted in serious hits to service providers bottom lines and impeded their future ability to prot from data.

In order to move away from at rates and offer more advanced data pricing models, new monetization models that will require integration between policy management and charging capabilities are needed. The policy management evolution, which started with network optimization capabilities, such as quota tracking, congestion management and trafc optimization, is used for optimizing the routing of trafc. This evolution is transforming into a subscriber-oriented approach involving both network and subscriber-based information.

This convergence of policy management and charging has enabled the emergence of tiered pricing, data bundles and data transparency offers. Todays tiered pricing offers are all based on two main parameters: quality of service speed and latency, etc.

If we integrate policy control elements to the charging system, we can add multi-dimensional parameters that enable the creation of new types of offers.

These multi-dimensional parameters could include: Device type which type of device is consuming the data? Video, VoIP, tethering, P2P or Facebook Hierarchies and priorities set according to the customers information what is the customers designation?

Business, VIP, family or government The various combinations create multiple possibilities for new pricing schemes and business models. All possibilities depend solely on the tight integration between the charging engine that will rate these schemes and the policy management element that will execute them on the network level. Achieving these goals requires a converged charging system that will optimize service providers abilities to monetize their assets.

A quality service monetization and control solution provides charging functionality, coupled with network control features, and a holistic customer view across any network or device type, user segments enterprise, SMB and consumer and payment methods whether postpaid or prepaid. These components will provide a comprehensive view of the overall account status, packages and hierarchical customer structure, so that service providers can exibly and efciently manage the new monetization capabilities.

Consumers can of course download Netixs streaming, on-demand movies directly from Netix. Contracting with OTT players like Netix for data bandwidth bulk will cause service providers to lose their direct relation- ship with consumers and weaken their marketing efforts. OTT players are increasingly dis-intermediating service providers Sources: Yankee Group, Strategy Analytics and Gartner The above diagram illustrates how service providers dominant offerings are suffering from low revenue growth while OTTs dominant services, on the other hand, are enjoying increased revenue growth.

Tweet Traditionally, billing has been considered a back office function that was a cost center, and not a particularly dynamic one. Our new on-demand society is changing all that — and creating a requirement for much more agile billing solutions.

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Having a usage rating and billing platform flexible enough to allow for experimentation with different pricing plans, tiered bundling, subscription rates and pooling will be critical if CSPs are to offer truly custom service plans for the end user. Amdocs Charging and Billing provides pre-integrated products such as Amdocs Billing, Amdocs Accounts Receivable, and Amdocs Collections to cover all revenue management operations. Furthermore, Amdocs offers the Omni-Channel Billing Experience solution to help service providers maximize the value of their most frequent and consistent communication channel — the bill — and drive higher adoption of paperless billing.

The Omni-Channel Billing Experience is a unified bill data aggregation, bill generation, and presentation solution with flexible design capabilities and multi-channel distribution of bills to print, PDF, interactive email, and online channels.

The solution ensures that bills viewed by customers across these channels are always consistent, and gives agents the same view of the bill as the customer — enhancing customer service and the customer experience. As the market leader in software and services for communications service providers, Amdocs brings more than 30 years of experience to our Omni-Channel Billing Experience solution, ensuring service providers' success and embracing their biggest challenges. Aria Systems Aria Systems helps companies create and manage monetization opportunities to grow their enterprise-class recurring revenue businesses.

With Aria, brands such as Hootsuite, Pitney Bowes, Telekom Denmark, Constant Contact, and RingCentral have expanded their revenue operations beyond basic billing capabilities to better monetize their products and services. Their sophisticated billing models produce predictable revenue, happy customers, and less need for IT assistance.

The cloud-based platform manages three components of monetization: offerings, accounts, and revenue moments. The product catalog allows offerings to be provisioned at specified prices and timeframes, with revenue easily recognized in accordance with currencies, geographies, and business units.

The platform also integrates with CRM systems to manage all of the customer account information needed for proper assignment and recognition of revenues.

Quick configuration of plans allows for rapid testing and development of new packages and bundles. Aria is headquartered in San Francisco, with field offices throughout the world. Cass Information Systems Cass Telecom, a division of Cass Information Systems, provides global enterprises with telecom expense management, mobility management, and BYOD expense management services to help those businesses control and reduce costs, gain better visibility into their key communications processes, and better manage and secure their mobile workforce.

As a member of the Federal Reserve, Cass offers global financial exchange and payment outsourcing capabilities, combined with detailed analytics and audit services to reduce costs and improve client efficiency.

Cass is the only TEM provider that can receive funding and issue payments in local currencies around the world, helping clients avoid unnecessary VAT. Cass clients enjoy record-low late fees of only 0.

Clients using this process are able to eliminate any need for expense reports or payroll stipends, resulting in increased employee satisfaction with their BYOD program while maintaining visibility and control of enterprise mobile expenses.

Comverse's new Monetization Cloud solution is the a cloud-based integrated customer, order and revenue management suite that allows enterprises of all sizes, along with service providers, to find agility and efficiency through the cloud. Comverse serves more than customers with its reliable, scalable, and advanced revenue management and billing solutions. For example, in case of a long data download, mediation system will keep sending partial events to the billing system so that billing system keep rating them instead of waiting for event completion, and as soon as customer's credit limit breach, account will be barred and Network element will be informed to terminate the call.

Telecom Billing System, Telco Convergent Billing, Charging | Amdocs

Thresholds and Actions The Rating Engine can automatically check to see if any rating time thresholds, including rating time discount thresholds, have been reached. Rating time thresholds help in protecting operators from lots of revenue loss.

For example, a customer may not be willing to pay more than his credit limit, in such a case, it becomes necessary to terminate customer's call as soon as it reaches to credit limit threshold. If it is required to take rating time action, then it is important to have as much as real time rating as possible. What is Next? Telecom Billing - Processes Billing is the aggregation of all non-recurring, periodic, and chargeable events on an account-by-account basis.

It is also the calculation of all outstanding charges and available discounts and bonuses. The output from billing process is a stream of tagged bill data that can be used to create a bill on paper, disk, or any other media. Billing Engine, which is part of the Billing System, creates invoices. All types of charges initiation, installation, periodic, suspension, termination, etc.

If there is any refund or any other charges applicable. Total outstanding from previous bills. Total payments made by the customer in the given month. Total adjustment passed in favor of the customer or against the customer. Total discount given to the customer. Total taxes applicable on customer's usage and rental charges. Billing configuration parameter required to run the Billing Engine; for example, payment due date, etc. The above-mentioned information is just an indicative and may vary from billing system to billing system and operator to operator.

Billing Engine produces raw data having all the information required to generate a final bill and this raw data can be used to generate a final invoice to be sent to the end customer.

It’s a new world: Three Tectonic Shifts are reshaping our industry and driving convergence

A bill cycle is a date on which Billing Engine runs and produces bills for a set of customers. If there are many customers, then they are divided into different billing cycles. For example, a group of customers can have billing data as 1st of every month; another can have the billing date on 15th of every month. If a customer is assigned to run a bill on 1st of the month, this would be called customer's nominal bill date.

But because of various reasons, many times bill run becomes delayed and actual bill gets generated on a later date, this would be called actual bill date. Bill Types There could be various types of bills available for a user.

Few of them may not be supported by some Billing Systems. Includes product charges and adjustments, but no events. Includes all periodic charges, events, and adjustments. Includes all events and adjustments, but no periodic charges.

Includes all periodic charges, events, and adjustments, along with any refunds; for example, the return of a deposit. Includes any post-termination events and adjustments, but no periodic charges. It can summarize all the bills produced by all accounts associated with the respective customer.

Optionally, they can also concatenate all the bills into a single statement. Bills are produced either automatically or on request from a customer. These bills are useful to make sure that system is working fine and test after making changes to bill templates or tariffs.

When running the Billing Engine in test mode, commits are not made to the database. So there would not be any impact on customer's profile even after running test billing many number of times. Test bills are usually run for a sample set of customers. If you are satisfied with the test bills, then you can proceed for production bills. Most of the time, this is the default mode for the Billing Engine. Once a production bill is generated, Billing Engine updates customer's profile in the database with the total outstanding balance to be paid by the customer, and next bill date, etc.

Billing Engine assigns different invoice numbers to all the production bills which help in keeping track of different payments made against the invoice. Bill Suppression There may be a situation when it is not worth to generate a bill and better to suppress the bill.

A small bill is a bill that falls between the ranges defined by the minimum positive bill amount and the maximum negative bill amount, exceptional bill conditions.

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Small valued bills are produced and then removed from the billing process, so that they are not sent out to customers. Exceptional Bills Examples of possible exceptional bills are unusually high bills or bills, which exceed the account's credit limit by a set multiplier. The Billing Engine performs some basic checks on the bill data that it produces. The bill total is less than the maximum positive bill amount.

The bill total is less than account's credit limit multiplied by the credit limit multiplier. All the above conditions vary from billing system to billing system and operator to operator and they are called exceptional bills conditions.

Bill Itemization By default, all the invoices provide a detailed summary of product and service charges along with usage charges. But it does not provide the details on all the calls made by the customer. An itemized bill means giving complete details of all the calls made by the customer.

This needs more number of papers to be printed. Recent trend is to send itemized bill through electronic e-mail and summary statement is sent using a physical copy of the bill. Bill Formatting There are Billing Systems, which provide Billing Formatting utilities, which can be used to generate final formatted bills.

If Billing System is not capable enough to generate formatted bills, then system generates a set of tagged files along with billing information and any external Bill Formatter can use that tagged information to generate a well-formatted invoice. No matter, if Billing System generates formatted invoice or we use an external tool to generate these formatted invoice using raw data generated by the billing engine, finally these invoices are sent to the bill printing company, who takes care of generating final copy of generating invoice.

We will discuss it in detail in the subsequent chapter "Invoice Generation.

Next chapter would explain discount process, which is actually a part of rating and billing process, but we kept it as a separate section because of the various that items need more explanation. We will discuss different types of discount hierarchies and which can be given at the time of rating and billing.

Discount is a way of giving customer money off. Discount defines a set amount of money percentage or monetary to be applied to products or usage that meet certain criteria. These discounts can be given at usage only. A pre-itemization discount is one that modifies the price of each event to which it applies to determine a rerated price. This discount also comes in billing time discount category, but this is related to rating of the calls.

Other billing time discounts leave the price of the event unmodified. A pre-itemization discount cannot incorporate product charges, only event charges. Discount Steps and Thresholds The size of a discount is determined using a series of discount steps and thresholds. Discount steps allow the size of the discount to be changed when particular thresholds are reached. For example, a discount for telephony events could depend upon the number of minutes spent calling with 10 percent off after minutes and 20 percent off after minutes.

Each discount should have at least one step. Further steps can be added if the discount is required to become more or less favorable with greater volumes.

Each discount step can have its discount expressed as either an amount of money or a percentage but not both. Simple Discount Types There could be infinite types of discounts given to the end customer, but it depends on what your billing supports. Here mobile calls determine the discount and SMS product gets the discounts, such type of discounts are called cross product discounts.

Tiered Discounts These are only applicable to the portion of the set of events or money spent that falls between the assigned discount thresholds. Volume Discounts These are the discounts based on the number of events or product charges that a certain product generates. As seen, the greater the spend, the more the discount. Tax Discounts Tax discounts provide an alternative method for dealing with some tax exemptions. They are calculated and applied when the account is billed. To specify the frequency with which an absolute discount is meant to be applied.There could be infinite number of credit classes defined based on the requirements and category of the customers.

Real-time system process includes e-commerce transactions and data download. If interface is file based, banks keep sending payment details using payment files in predefined format. Now using the above translations, a final file would be generated for DOC1 and DOC1 will take care of generating final invoice using the information provided.

If an operator is using Electronic e-mail facility to send a bill to their customer, then a copy of the same bill can be sent to e-mail system to send it to the end customer. We will discuss it in detail in the subsequent chapter "Invoice Generation. TeliCore enables access to third-party billing compliance services for telecom taxation in more than countries. A mapping is established between source invoice file tags generated by the billing system and tags required by DOC1. The rate plan, price plan, or event source for a product has been retrospectively changed.

For example: A global operator in Europe is offering end users a 3G data stick coupled with a cloud storage service.

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